Dr Aaron Kwan

Latihan Pemikiran Kritis & Penyelesaian Masalah

Mengapa masalah berterusan

Mengapa pasukan terus menyelesaikan masalah yang kelihatan

Usaha tambahan tidak membantu apabila pasukan bertindak berdasarkan takrif yang salah, bukti yang lemah atau jawapan yang dipilih terlalu awal.

01

Simptom menjadi masalah

Jurang prestasi tidak ditakrifkan dengan jelas sebelum tindakan bermula.

02

Andaian menjadi bukti

Tafsiran diulang sehingga kelihatan seperti fakta.

03

Idea yang biasa menang

Pasukan mengecilkan pilihan sebelum perspektif yang mencukupi dipertimbangkan.

04

Persetujuan terhenti terlalu awal

Tindakan, pemilikan dan ukuran semakan kekal kabur.

Keupayaan peserta

Apa yang peserta akan pelajari

Kenal pasti cabaran

  • Define the performance gap.
  • Distinguish symptoms from problems.
  • Separate facts, assumptions and interpretations.

Terokai lebih banyak perspektif

  • Question evidence and possible causes.
  • Generate possibilities inclusively.
  • Delay premature criticism.

Buat keputusan dengan kriteria yang lebih jelas

  • Compare impact and practicality.
  • Consider cost, risk and sustainability.
  • Present a reasoned recommendation.

Bertindak

  • Define responsibilities.
  • Set measurable outcomes.
  • Agree how progress will be reviewed.

Siapa patut hadir

Direka untuk pasukan yang bertanggungjawab terhadap hasil

The acquisition focus is commercial teams. Relevant wider corporate participants are not excluded.

Fokus komersial utama

Marketing, sales, dealer/channel, commercial leadership and business-unit teams.

Aplikasi yang lebih luas

Executives, managers, supervisors, technical professionals, operations, projects, customer service and cross-functional teams.

Satu urutan praktikal

Teliti cabaran dengan PULSE∞

  1. P

    Kenal Pasti Masalah Sebenar

    Clarify what is happening, what should be happening and what must be solved.

  2. U

    Fahami Punca Di Sebaliknya

    Test evidence, interpretations and possible root causes.

  3. L

    Jana Pilihan Tanpa Batas

    Generate diverse ideas before narrowing.

  4. S

    Pilih Penyelesaian Terkuat

    Use business criteria rather than preference alone.

  5. E

    Laksana Dengan Fokus

    Define actions, owners, measures and review.

A practical five-step language for moving from an unclear challenge to accountable action.

Pilihan program

Pilih tahap aplikasi yang tepat

Every option introduces the complete sequence; the difference is the time available for analysis, discussion, practice and workplace application.

Satu hari

Asas

Introduce and practise an immediately applicable process.

Paling sesuai untuk: teams needing a shared starting point.

Dua hari

Aplikasi

Deepen analysis, discussion and structured practice.

Paling sesuai untuk: teams needing more applied challenge work.

Tiga hari

Transformasi

Extend practice and action around a suitable real challenge.

Paling sesuai untuk: deeper organisational application.

Pengalaman pembelajaran

Kira-kira 30% konsep. 70% aplikasi.

The experience can include realistic cases, live challenges, evidence review, facilitated debate, inclusive brainstorming, decision tools and action planning.

Penyesuaian

Jadikan program relevan dengan kerja

Cabaran organisasi

Define the capability gap and what the programme needs to address.

Senario dan istilah

Adapt cases and language to the team's environment.

Peranan dan tahap peserta

Adjust activity demands for experience and responsibility.

Tempoh dan bahasa

Choose the depth and sokongan Bahasa Inggeris/Bahasa Malaysia required.

Evidence-controlled component

Relevant experience should be demonstrated—not implied

Before delivery, the programme is scoped around the audience, business context, relevant challenges and the actions the team needs to take afterwards.

Soalan lazim pembeli

Soalan sebelum meminta cadangan

Disesuaikan dengan konteks anda

Bentuk program mengikut cabaran pasukan anda